Last Updated: July 23, 2026

This Privacy Policy describes how Fox Valley Behavioral Health (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at https://foxvalleybh.com/ (“Site”) or otherwise interact with us.

1. Information We Collect

a. Information You Provide

We collect information you voluntarily provide when you:

  • Fill out a contact, inquiry, or appointment form
  • Subscribe to a newsletter or email list
  • Schedule an appointment or request a quote
  • Communicate with us by phone, email, or chat

This may include your name, email address, phone number, physical address, and any other information you choose to provide.

b. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Clicks, scrolls, and other interactions (via analytics tools)

c. Information from Third Parties

We may receive information about you from third-party services such as advertising, analytics, and call-tracking providers when you interact with our advertising or social media presence.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Schedule appointments and fulfill service requests
  • Send marketing communications (with your consent where required)
  • Improve our website and understand how visitors use it
  • Comply with legal obligations
  • Protect against fraud and abuse

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our website and business (e.g., hosting, email, CRM, analytics, scheduling)
  • Professional advisors such as lawyers and accountants, under confidentiality obligations
  • Law enforcement or government bodies if required by law
  • A buyer or successor in the event of a merger, acquisition, or asset sale

Third-party services we use include: analytics, advertising, call-tracking, and email-marketing providers. Each has its own privacy policy governing use of your data.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, analyze traffic, and serve relevant advertising.

Types of cookies we use:

  • Strictly Necessary: Required for the Site to function. Cannot be disabled.
  • Analytics: Help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Marketing: Used to deliver relevant ads and track campaign performance (e.g., Google Ads, Meta Pixel).
  • Functional: Remember your preferences to personalize your experience.

You may control cookies through your browser settings or our cookie consent tool. Disabling certain cookies may affect Site functionality.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions are typically retained for as long as necessary to respond to your inquiry and to meet our legal and regulatory obligations. You may request deletion of your data at any time (see Your Rights below).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

California Residents (CCPA/CPRA)

  • Right to know what personal information we collect, use, disclose, or sell
  • Right to delete your personal information
  • Right to opt out of the sale or sharing of your personal information
  • Right to correct inaccurate personal information
  • Right to non-discrimination for exercising your rights

EEA/UK Residents (GDPR)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (‘right to be forgotten’)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise any of these rights, contact us at: contact@foxvalleybh.com.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Security

We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Business Name: Fox Valley Behavioral Health

Address: 1075-1079 W Hawthorn Drive, Itasca, IL 60143

Email: contact@foxvalleybh.com

Phone: (630) 703-0099